Shipping & Delivery
Do you offer international shipping?
Currently, we exclusively ship within the United Kingdom.
What is your standard processing time?
We typically process and ship orders within 1 to 3 business days (Monday through Friday) after purchase confirmation.
What are your delivery timeframes once shipped?
Standard delivery across the United Kingdom generally takes 6-7 business days (Monday through Friday). Custom or made-to-order items may take longer to arrive.
What are your shipping costs?
We provide free shipping on every order—no minimum purchase required!
Returns & Exchanges
What is your return policy?
We provide a 30 day return window for qualifying items. If you're not satisfied with your purchase, please review our refund policy for detailed instructions.
Am I able to return or exchange items?
Absolutely! Exchanges follow identical terms as returns:
- The product must have been bought directly from our online store.
- It must remain unused, in its original packaging, with all tags/labels intact.
- The request must be made within 30 days of delivery.
To start an exchange, reach out to us through the "Contact Us" form. Our customer service team will help you right away.
Payment & Security
What payment options do you offer?
We support various secure payment methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- Shop Pay
- Google Pay
- UnionPay
- Discover
- Klarna
Is my payment data protected?
Absolutely! Our site utilizes industry-leading payment gateways to encrypt and secure your financial information during all transactions.
How do you protect my personal information?
Your privacy matters to us. We follow rigorous data protection protocols to keep your information safe.
Account & Ordering
Is creating an account required to make a purchase?
No—you can complete your purchase as a guest without setting up an account.
Need assistance with your order?
Contact our customer service team:
- Phone: +44 7541 536625
- Email: contact@bauven.com
Got More Questions?
Reach out at:
Doing Business as: Bauven
Contact Form: Get it here
Phone: +44 7541 536625
Email: contact@bauven.com
Address: 158 Wyndham Road, London, England, SE5 0UB, United Kingdom
Customer Support Hours:
Monday – Friday 9AM – 6PM GMT
